DriveWorks Solo 23

Info: Known Issues (KB13103005)

Known Issues

This document highlights any known issues with regards to compatibility when using DriveWorks products.

Current

Activation Failed when Manually Activating a License

Problem Code: 7.51201

Cause:

This is a known issue when manually activating a DriveWorks 23 license.

Solution:

Closing the Activation Failed dialog, and re-opening the application or License Manager will have actually successfully activated the license.

Installation

In some circumstances installation of DriveWorks could fail.

This is due to some DriveWorks Services (DriveWorks License Server) being left over when previous versions have been uninstalled.

To resolve:

1. Uninstall ALL DriveWorks versions.
2. Check Windows Services.
3. Note down the versions of any left over DriveWorks services.
   Right-Click on the DriveWorks Service and select Properties.
4. Install and then uninstall each version in turn.

   Perform in order from newest to oldest.

   Check services each time to ensure expected services appear and then disappear.

Team Viewer

The Team Viewer feature - Mirror Driver is known to cause issues with 3rd party applications, including DriveWorks.

Trend Micro Anti-virus

If you receive a message stating that a new project cannot be created, and you have Trend Micro Anti-virus installed, please try disabling Trend Micro Anti-virus and creating your project. This issue is caused by Trend Micro Anti-virus locking the new project file before DriveWorks has a chance to open it.

Resolved

DriveWorks Add-in (for SOLIDWORKS) Crashes SOLIDWORKS (resolved DriveWorks 20 SP2)

DriveWorks is aware of an issue, where in some instances only, selecting certain sections of the Capture Assistant in the SOLIDWORKS Add-in will crash the Add-in and SOLIDWORKS.

This is related to the Microsoft .NET September 2022 Update and occurs irrespective of the fix that was built in to DriveWorks 20 SP2.

If this occurs apply the fix detailed here: Workaround 1: Suppress the new behavior caused by the update (Preferred).

Microsoft .NET September 2022 Update Crash (KB22101401) (resolved in DriveWorks 20.2)

DriveWorks is aware of an issue, where opening certain stages in DriveWorks Solo will crash immediately with UpdateExtent shown in the title of the crash dialog.

See Info: Microsoft.NET Update Crash for more information and workarounds.