DriveWorks Solo 15: How To: Troubleshoot Licensing [send feedback...]

Activation Failed

Possible causes of failure to activate a fixed license are listed below.

Proxy Server blocking communication with license server

How to determine if you are behind a Proxy Server

Using Internet Explorer

  1. Left-click the "Tools" down arrow and select "Internet Options" from the drop-down list. This will open the Internet Options window.
  2. Left-click the "Connections" tab.
  3. Left-click the "LAN settings" button. This will open the Local Area Network (LAN) Settings window. If the "Use a proxy server for your LAN" box is checked, and there is an address and port number present, you are behind a proxy.

Using Firefox

  1. Left-click on the "Tools" menu item and select "Options ..." from the drop-down menu.
  2. Left-click on the "Advanced" icon.
  3. Left-click the "Network" tab.
  4. Left-click the "Settings..." button. If the "Manual proxy configuration" radio button is checked, and there are addresses and port numbers, you are behind a proxy.

Using Google Chrome

  1. Click the Customize and Control Google Chrome button and then click settings.
  2. At the bottom of the menu click +Show Advanced Settings.
  3. Find Network and then click the Change Proxy Settings button.
  4. Left-click the "LAN settings" button. This will open the Local Area Network (LAN) Settings window. If the "Use a proxy server for your LAN" box is checked, and there is an address and port number present, you are behind a proxy.

Configure DriveWorks Licensing for a Proxy Server

Step 1

Follow the steps to activate the license automatically see Automatic Activation.

When the dialog that shows the attempt to activate is displayed (image on the left) click the Stop button.

Step 2

Click the radio button to Configure proxy details

Click Next

Step 3

Enter the proxy details.

(These details will be held by the person responsible for administering your network)

Click Next to begin activation again.

Firewall

If you do not use a proxy server it may be an issue with the communications port the license is configured to use. To test this type the following link into your internet browser:

http://lserver.driveworks.co.uk:8080/flexnet/services/ActivationService?wsdl

You should see a web page as below

If you can view the xml page in the browser your communications port is configured correctly and you should contact your DriveWorks reseller for more assistance.

If the browser reports an error page you will need to allow access through port 8080 on your firewall. Your network administrator will be able to assist with this.

When licensing activation fails the dialog will give an accurate description of the issue.

Common Activation Issues

The chart below lists the common causes of activation issues and recommends a course of action to rectify the problem.

Problem Code is the last 4 digits of the code given in the Activation Failed dialog.
Problem CodeMessageCourse of Action
7109The code you entered was not recognized.
  • Check the code you have been issued and re-enter carefully.
  • If you have the code in digital format (in an email or text file for example) copy and paste the code directly into the activation dialog.
7174The code you entered is obsolete.
  • Obtain your new code from your reseller.
7288The code you entered has already been used the maximum number of times.
  • Return a license from a machine it is no longer required on.
  • Purchase additional licenses from your reseller.
7343The code you entered has expired.
  • Obtain a new activation code.
  • Purchase a license from your reseller.
7288The code you entered has already been activated on a different machine.
  • Return a license from the machine it was activated on.
  • Purchase additional licenses from your reseller.

A Proxy Server is a server that acts as an intermediary for requests from clients seeking resources from other servers (such as the internet).

A Proxy Server can be used to restrict traffic to the internet from client computers.

A Proxy Server is a server that acts as an intermediary for requests from clients seeking resources from other servers (such as the internet).

A Proxy Server can be used to restrict traffic to the internet from client computers.

Table of Contents