DriveWorks Solo 22

How To: Troubleshoot Licensing

Activation Failed

Possible causes of failure to activate a fixed license are listed below.

Proxy Server blocking communication with license server

How to determine if you are behind a Proxy Server

Using Internet Explorer

1. Left-click the "Tools" down arrow and select "Internet Options" from the drop-down list. This will open the Internet Options window.
2. Left-click the "Connections" tab.
3. Left-click the "LAN settings" button. This will open the Local Area Network (LAN) Settings window. If the "Use a proxy server for your LAN" box is checked, and there is an address and port number present, you are behind a proxy.

Using Firefox

1. Left-click on the "Tools" menu item and select "Options ..." from the drop-down menu.
2. Left-click on the "Advanced" icon.
3. Left-click the "Network" tab.
4. Left-click the "Settings..." button. If the "Manual proxy configuration" radio button is checked, and there are addresses and port numbers, you are behind a proxy.

Using Google Chrome

1. Click the Customize and Control Google Chrome button and then click settings.
2. At the bottom of the menu click +Show Advanced Settings.
3. Find Network and then click the Change Proxy Settings button.
4. Left-click the "LAN settings" button. This will open the Local Area Network (LAN) Settings window. If the "Use a proxy server for your LAN" box is checked, and there is an address and port number present, you are behind a proxy.

Configure DriveWorks Licensing for a Proxy Server

Step 1		Follow the steps to activate the license automatically see Automatic Activation. When the dialog that shows the attempt to activate is displayed (image on the left) click the Stop button.
Step 2		Click the radio button to Configure proxy details Click Next
Step 3		Enter the proxy details. (These details will be held by the person responsible for administering your network) Click Next to begin activation again.

Firewall

If you do not use a proxy server it may be an issue with the communications port the license is configured to use. To test this type the following link into your internet browser:

http://lserver.driveworks.co.uk:8080/flexnet/services/ActivationService?wsdl

You should see a web page as below

If you can view the xml page in the browser your communications port is configured correctly and you should contact your DriveWorks reseller for more assistance.

If the browser reports an error page you will need to allow access through port 8080 on your firewall. Your network administrator will be able to assist with this.

When licensing activation fails the dialog will give an accurate description of the issue.

Common Activation Issues

The chart below lists the common causes of activation issues and recommends a course of action to rectify the problem.

DriveWorks 17 (SP0 and SP1) - Known Activation Issue (Now Resolved - see note below)

When activating a DriveWorks 17 License you are asked to complete some Registration Information (see image below).